Terms of service

TERMS OF SERVICE

Last Updated: June 21, 2026

Welcome to Rose Grow. These Terms of Service govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these Terms of Service.

  1. General Information

This website is operated by Rose Grow. Throughout the site, the terms "we," "us," and "our" refer to Rose Grow.

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to use this website.

  1. Products and Services

We strive to ensure that all product descriptions, images, pricing, and information are accurate and up to date.

However, we do not guarantee that all information on the website is free from errors, omissions, or inaccuracies.

We reserve the right to modify, discontinue, or update products and services at any time without prior notice.

  1. Product Disclaimer

Rose Grow products are intended for cosmetic and personal care purposes only.

Customers acknowledge that:

• Individual results may vary.
• No specific results are guaranteed.
• Products should be used according to the instructions provided.
• Our products are not intended to diagnose, treat, cure, or prevent any disease.
• Information provided on this website is for informational purposes only and should not be considered medical advice.

If you have any medical concerns, please consult a qualified healthcare professional before using our products.

  1. Orders and Payments

All orders are subject to acceptance and availability.

We reserve the right to refuse, cancel, or limit any order at our sole discretion, including but not limited to cases involving:

• Suspected fraud
• Pricing errors
• Product availability issues
• Violation of these Terms of Service

All prices are displayed in South African Rand (ZAR) unless otherwise stated.

  1. Shipping

Delivery times displayed on our website are estimates only.

Rose Grow is not responsible for delays caused by:

• Courier services
• Customs processing
• Weather conditions
• Public holidays
• Events beyond our reasonable control

Additional information can be found in our Shipping Policy.

  1. Returns and Refunds

Returns and refunds are subject to our Refund Policy.

For hygiene and safety reasons, opened or used hair care products may not be eligible for return unless they arrive damaged, defective, or incorrect.

  1. Intellectual Property

All content on this website, including but not limited to:

• Logos
• Branding
• Product images
• Graphics
• Videos
• Text
• Website design

is the property of Rose Grow and may not be copied, reproduced, distributed, or used without prior written permission.

  1. Limitation of Liability

To the maximum extent permitted by law, Rose Grow shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• The use or inability to use our website
• The use of our products
• Delays in delivery
• Technical issues or interruptions

Our maximum liability shall not exceed the amount paid by the customer for the product giving rise to the claim.

  1. User Conduct

You agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorized access to the website.
• Interfere with website security.
• Upload harmful code, malware, or malicious software.
• Violate any applicable laws or regulations.

  1. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

  1. Changes to These Terms

We reserve the right to modify these Terms of Service at any time.

Changes will become effective immediately upon publication on this website.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

  1. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of South Africa.

  1. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Rose Grow

Email: hello@rosegrow.online

Location: Gauteng, South Africa

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (SAST)

Response Time:
We aim to respond to all inquiries within 24–48 business hours.