Shipping policy
SHIPPING POLICY
Last Updated: June 21, 2026
At Rose Grow, we are committed to delivering your order as quickly and efficiently as possible.
Processing Time
Orders are typically processed within 1–2 business days after payment has been received and verified.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high order volume, processing times may be slightly extended.
Shipping Time
Estimated delivery times are:
• South Africa: 5–15 business days
Please note that delivery times are estimates only and may vary depending on your location, courier capacity, customs processing, weather conditions, and other factors beyond our control.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 72 hours for tracking information to become active after shipment.
Shipping Delays
While we work with reliable shipping partners, occasional delays may occur.
Rose Grow is not responsible for delays caused by:
• Courier services
• Customs clearance procedures
• Public holidays
• Weather disruptions
• Incorrect shipping information provided by the customer
• Other circumstances beyond our reasonable control
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.
Rose Grow is not responsible for orders that are delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.
Lost or Missing Packages
If your package appears to be lost in transit, please contact us at hello@rosegrow.online and we will assist you in investigating the shipment with the courier.
While we will do our best to help resolve shipping issues, Rose Grow cannot guarantee reimbursement for packages marked as successfully delivered by the shipping carrier.
International Shipping
At this time, shipping availability may vary depending on location. Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.
Order Cancellations
Orders may be cancelled before they have been processed or shipped.
Once an order has been fulfilled or dispatched, it can no longer be cancelled.
Contact Us
If you have any questions regarding your shipment, please contact us:
Rose Grow
Email: hello@rosegrow.online
Location: Gauteng, South Africa
Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (SAST)
Response Time:
We aim to respond to all inquiries within 24–48 business hours.