Refund policy
Refund & Return Policy
At Rose Grow, we stand behind the quality of our products and want you to shop with confidence.
If you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your order.
Eligibility for Returns
To be eligible for a return:
• Items must be unused, unopened, and in their original packaging.
• For hygiene and safety reasons, opened, used, or partially used hair care products cannot be returned or refunded unless the item arrived damaged, defective, or incorrect.
• Proof of purchase is required for all return requests.
• Customers are responsible for return shipping costs unless the return is due to our error, a defective product, or an incorrect item being received.
Refunds
Once your return has been received and inspected, we will notify you of the approval or rejection of your refund request.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your financial institution.
Original shipping charges are non-refundable unless the return is due to our error.
Order Cancellations
Orders may be cancelled at any time before they have been fulfilled or shipped.
Once an order has been processed, packed, or shipped, it can no longer be cancelled.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and provide photos of the product and packaging. We will work with you to resolve the issue as quickly as possible.
Important Notice
All Rose Grow products are used at the customer's own discretion and risk. Individual results may vary, and we do not guarantee specific results or outcomes.
Contact Us
To initiate a return, refund, or cancellation request, please contact:
Rose Grow
Email: hello@rosegrow.online
Location: Gauteng, South Africa
We aim to respond to all inquiries within 24–48 business hours